Case Studies

Below is a small collection of my work. Please note many details have been excluded due to their sensitive nature.

User Research

Improving At-Home Lab Result Experiences Through UX Research

Led user research at LetsGetChecked to improve result explanations for at-home health tests, addressing customer confusion and dissatisfaction. The redesigned experience increased user engagement, reduced support inquiries, and enhanced comprehension of health status.

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Developing a New Genetic Testing Product

Led discovery research for LetsGetChecked’s hereditary cancer genetic testing product, identifying key user needs through interviews and usability testing. This research shaped product decisions, improved usability, and fostered a user-centered culture within the company.

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